1. General Terms
These terms represent a general obligation between the host, Franjo Raguz Trg hrvatske bratske zajednice 3,21000 Split,OIB 63782000530, and contractor of the services, the customer, unless otherwise specified in writing, and represent an integral part of the contract (voucher) between the customer.
Obligations defined by the General conditions are becoming mandatory for all the subjects in the process of reservation by accepting them and paying the first installment in accordance with the provisions stated in the way and dynamics of payment. If there is no payment made at the time of the issuing the quote then general conditions will become non-binding. This means putting the reservation on hold with no obligation for any party that participates in the sales process.
The host provides service according to the information available and valid on the date of the booking confirmation, and according to the description and the period in accordance with a reservation, except in some extreme and unpredictable cases, such as death or illness of service provider or his immediate family; exceptional circumstances that can not be predicted or remedied such as: natural disasters (earthquakes, floods, fires, droughts); wars, strikes, terrorist actions and restrictions issued by the state (mobilization, ban on leaving the country).
3. Booking, reservations and payment
All the inquiries and reservations are received electronically, by fax or in person. At the time of the reservation, the customer is required to give all the information and provide all documents that are requested by the booking procedure. For the reservation to get confirmed, it is necessary to make a deposit of 30%. The balance is paid upon arrival at the accommodation unit upon or before handover of the keys. The amount of a deposit and the schedule of payments will be stated in the quote. After receiving the confirmation of payment the customer will receive a voucher with all the necessary information about the owner of the accommodation: included are all relevant phone numbers and addresses of accommodation.
4. Price of Service
All prices on our site are in Euros and include daily rental accommodation units. Prices may vary depending on the season and number of persons, which is clearly visible with each accommodation unit. The host reserves the right to change the published price. All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your
local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated on our web site.
All published prices apply to stay longer than 2 nights. If this is a:
2 nights prices are increased by 20%
1 night prices are increased by 30%
Prices published on our site don’t have to match the prices listed in the house where the customer resides. The difference in price can not represent a reason for complaint. If the accommodation unit reaches more people than it is indicated on the voucher, the host has the right not to receive the guests, or with an adequate surcharge accept all the guests.
According to the Law of the Republic of Croatia, the traveler is required to pay the sojourn tax which is already calculated into the payment for their accommodation. Sojourn tax prescribed by the Law on the Residence of the Republic of Croatia. Children 12 to 18 have a 50% discount on that amount, while children up to the age of 12 are exempt from the tax. Final amount of the tax for a particular reservation depends on the destination in the Republic of Croatia and the length of stay, and will be charged according to the General Conditions simultaneously with the payment of the final amount for the tourist service.
5. Categorization and description of services
Standard international classification (category described assigned asterisks) provide non-binding instructions to the standard of accommodation, and it is based on the official classification of the authorized institutions in the Republic of Croatia. Standards of accommodation, food and services at certain places and countries are different and can not be compared. Information that the traveler gets at the place of service does not oblige the host to more than any information available on our web site.
6. Duties of the host
The duty of the host is to plan and supervise the implementation of the services as well as concerns about the rights and interests of customers, according to the customs in tourism. The host will carry out all stated obligations in full and as described above, except in exceptional circumstances (paragraph 2), when treated as described in Item 14.
The host is required to ensure adequate kitchen utensils and cutlery, bed linen and towels in each accommodation unit according to the number of people that it is intended for. For guests who’s stay is longer than a week, blankets will be changed 2 times during the week and a towels will be changed once a day.
The arrival time to the accommodation unit is after 2:00 p.m. and the departure time is before 10:00 a.m. The service provider has 4 hours to bring the accommodation unit in a condition suitable for the arrival of new guests.
Handover of the keys for the booked accommodation unit is being done at the accommodation by the host.
7. Duties of the passengers
The traveler is required to:
have valid travel documents.
respect the customs and foreign exchange regulations of the Republic of Croatia.
abide by the foreign exchange and customs regulations and laws and other regulations of the Republic of Croatia and other countries passing through and in which they reside. In case of inability to travel due to violations of regulations by the customer, all costs will be covered by the customer.
obey house rules in accommodation facilities, and to cooperate with service providers in good faith.
upon arrival at your destination, it is required of the customer to hand over the document on payment to the host(Voucher obtained by e-mail).
the customer is required to check whether a visa needs to be attained for entering the Republic of Croatia or neighboring countries.
In case these duties are disregarded, the traveler will bear the costs and be liable for any damages caused. Confirming the reservation, the traveler agrees to, if any damage id caused, pay for all damage caused.
Baggage is carried at the risk of the customer, and is therefore recommended luggage insurance companiesMare Nostrum d.o.o. does not accept cancellation by return of costs for health reasons, hospitalization or death of guests before or during the holidays, and in such cases is charged termination charges or reserves advance.
9. The rights of the host to change and cancel reservations
The host reserves the right to change the reservation if exceptional circumstances that can not be predicted, avoided or removed (see point 2) occur. Booked accommodations can be replaced only with prior notification and customers will be offered accommodation of the same or higher category. If the alternative accommodation is available only in a unit with a higher category and at a higher price than the initial reservation, the host reserves the right to charge the price difference upon consulting the customers.
In case of the inability to substitute payments for accommodation, the host reserves the right to cancel the reservation with prior notification to the customer at least 7 days before arrival, and guarantee the refund of the total amount paid. In the event of cancellation of the host the customer has no right to seek compensation from the host. The host is obligated to only reimburse the amount paid to the account of the host.
If it is not possible to provide an adequate substitute accommodation on the day of arrival of the customer, the host will try to provide the customer with information on available accommodations that are offered through other agencies and be sure to return passenger payment in the full amount.
10. The customers right to change and cancel a reservation
Cancellation of accommodation booked by the customer must occur in writing (e-mail, fax or mail).
The date when the host received a written notice of cancellation is used to calculate cancellation costs in the following way:
* The cancellation of 30 to 12 days before arrival the customer will be charged 75% of the total amount of reservation
* The cancellation of 12 to 0 days before arrival the customer will be charged 100% of the total cost
If the passenger in the reserved accommodation does not come until midnight on the arrival date, but has not informed the host or the host, the reservation is considered to be canceled, so the costs as described above. If the actual costs exceed the above charges.
11. Resolve the complaint
In the event of unsatisfactory services, the customer has the right to file a complaint. Each customer complaint is submitted separately. In the case of dissatisfaction with the accommodation unit, the traveler is required to notify the host immediately upon arrival. The customer is required to cooperate with the host and the host in good faith in order to rectify the problem if the customer refuses to accept the solution that suits the reserved and paid service. The host will not accept subsequent customer complaints, nor shall be deemed to be committed to respond to it.
12. Data protection
The customers personal information is given voluntarily. Personal data of customers are needed in the process of realization of the required services. The same will be used for further mutual communication. The host agrees not to give out personal data of customers to a third party nor will the customers personal data be taken out of the country, except for the purpose of realization of the required services. Personal data of customers will be kept in the database, in accordance with the decision of the Board of the collection, process and storage of personal data.
13. Court Jurisdiction
The customer and the host will strive to resolve any possible disputes in implementation of the agreement addressed, and otherwise be subjected to the decision of the competent court in Split, and the applicable law will be Croatian law.